Barsky, J. D. (1995). World-class customer satisfaction. Irwin Professional Pub..
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芝加哥风格引文
Barsky, Jonathan D. World-class Customer Satisfaction. Burr Ridge, Ill.: Irwin Professional Pub., 1995.
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MLA引文
Barsky, Jonathan D. World-class Customer Satisfaction. Irwin Professional Pub., 1995.
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警告：这些引文格式不一定是100％准确.