Cita APA (7th ed.)
Barsky, J. D. (1995). World-class customer satisfaction. Irwin Professional Pub..
Cita Chicago (17th ed.)
Barsky, Jonathan D. World-class Customer Satisfaction. Burr Ridge, Ill.: Irwin Professional Pub., 1995.
Cita MLA (9th ed.)
Barsky, Jonathan D. World-class Customer Satisfaction. Irwin Professional Pub., 1995.
Atenció: Aquestes cites poden no estar 100% correctes.