Cita APA (7a ed.)
Barsky, J. D. (1995). World-class customer satisfaction. Irwin Professional Pub..
Cita Chicago Style (17a ed.)
Barsky, Jonathan D. World-class Customer Satisfaction. Burr Ridge, Ill.: Irwin Professional Pub., 1995.
Cita MLA (9a ed.)
Barsky, Jonathan D. World-class Customer Satisfaction. Irwin Professional Pub., 1995.
Precaución: Estas citas no son 100% exactas.