Barsky, J. D. (1995). World-class customer satisfaction. Irwin Professional Pub..
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Citação norma Chicago
Barsky, Jonathan D. World-class Customer Satisfaction. Burr Ridge, Ill.: Irwin Professional Pub., 1995.
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Citação norma MLA
Barsky, Jonathan D. World-class Customer Satisfaction. Irwin Professional Pub., 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.