APA-referens (7:e uppl.)
Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Chicago-referens (17:e uppl.)
Terrill, Craig, och Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
MLA-referens (9:e uppl.)
Terrill, Craig, och Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.