Style de citation APA (7e éd.)
Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Style de citation Chicago (17e éd.)
Terrill, Craig, et Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
Style de citation MLA (9e éd.)
Terrill, Craig, et Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
Attention : ces citations peuvent ne pas être correctes à 100%.