Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
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Chicago Style (17th ed.) Zitazioa
Terrill, Craig, eta Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
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MLA (9th ed.) Zitazioa
Terrill, Craig, eta Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
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Kontuz: berrikusi erreferentzia hauek erabili aurretik.