APA-Zitierstil (7. Ausg.)
Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Chicago-Zitierstil (17. Ausg.)
Terrill, Craig, und Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
MLA-Zitierstil (9. Ausg.)
Terrill, Craig, und Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.