Citação APA (7ª ed.)
Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Citação do estilo Chicago (17ª ed.)
Terrill, Craig, e Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
Citação MLA (9ª ed.)
Terrill, Craig, e Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.