APA način citiranja (7. izdanje)
Terrill, C., & Middlebrooks, A. (2001). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Čikaški stil citiranja (17. izdanje)
Terrill, Craig, i Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill.: NTC Business Books, 2001.
MLA način citiranja (9. izdanje)
Terrill, Craig, i Arthur Middlebrooks. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2001.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.