Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Butterworth-Heinemann.
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芝加哥风格引文
Oakland, John S., 与 Leslie J. Porter. Total Quality Management: Text with Cases. Oxford ; Boston: Butterworth-Heinemann, 1995.
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MLA引文
Oakland, John S., 与 Leslie J. Porter. Total Quality Management: Text with Cases. Butterworth-Heinemann, 1995.
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警告：这些引文格式不一定是100％准确.