Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Butterworth-Heinemann.
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Citação norma Chicago
Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. Oxford ; Boston: Butterworth-Heinemann, 1995.
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Citação norma MLA
Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. Butterworth-Heinemann, 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.