Cita APA (7a ed.)
Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Butterworth-Heinemann.
Cita Chicago Style (17a ed.)
Oakland, John S., y Leslie J. Porter. Total Quality Management: Text with Cases. Oxford ; Boston: Butterworth-Heinemann, 1995.
Cita MLA (9a ed.)
Oakland, John S., y Leslie J. Porter. Total Quality Management: Text with Cases. Butterworth-Heinemann, 1995.
Precaución: Estas citas no son 100% exactas.