APA-referens (7:e uppl.)
Sheth, J. N., Parvatiyar, A., & Shainesh, G. (2001). Customer relationship management: Emerging concepts, tools, and applications. Tata McGraw-Hill Pub. Co..
Chicago-referens (17:e uppl.)
Sheth, Jagdish N., Atul Parvatiyar, och G. Shainesh. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Tata McGraw-Hill Pub. Co., 2001.
MLA-referens (9:e uppl.)
Sheth, Jagdish N., et al. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Tata McGraw-Hill Pub. Co., 2001.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.