Citazione Stile APA (7a Edizione)
Sheth, J. N., Parvatiyar, A., & Shainesh, G. (2001). Customer relationship management: Emerging concepts, tools, and applications. Tata McGraw-Hill Pub. Co..
Citazione stile Chigago Style (17a edizione)
Sheth, Jagdish N., Atul Parvatiyar, e G. Shainesh. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Tata McGraw-Hill Pub. Co., 2001.
Citatione MLA (9a ed.)
Sheth, Jagdish N., et al. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Tata McGraw-Hill Pub. Co., 2001.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.