Cita APA (7a ed.)
Sheth, J. N., Parvatiyar, A., & Shainesh, G. (2001). Customer relationship management: Emerging concepts, tools, and applications. Tata McGraw-Hill Pub. Co..
Cita Chicago Style (17a ed.)
Sheth, Jagdish N., Atul Parvatiyar, y G. Shainesh. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Tata McGraw-Hill Pub. Co., 2001.
Cita MLA (9a ed.)
Sheth, Jagdish N., et al. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Tata McGraw-Hill Pub. Co., 2001.
Precaución: Estas citas no son 100% exactas.