APA (7e ed.) Bronvermelding
Sheth, J. N., Parvatiyar, A., & Shainesh, G. (2001). Customer relationship management: Emerging concepts, tools, and applications. Tata McGraw-Hill Pub. Co..
Chicago (17e ed.) Bronvermelding
Sheth, Jagdish N., Atul Parvatiyar, en G. Shainesh. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Tata McGraw-Hill Pub. Co., 2001.
MLA (9e ed.) Bronvermelding
Sheth, Jagdish N., et al. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Tata McGraw-Hill Pub. Co., 2001.
Let op: Deze citaties zijn niet altijd 100% accuraat.