Style de citation APA (7e éd.)
Sheth, J. N., Parvatiyar, A., & Shainesh, G. (2001). Customer relationship management: Emerging concepts, tools, and applications. Tata McGraw-Hill Pub. Co..
Style de citation Chicago (17e éd.)
Sheth, Jagdish N., Atul Parvatiyar, et G. Shainesh. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Tata McGraw-Hill Pub. Co., 2001.
Style de citation MLA (9e éd.)
Sheth, Jagdish N., et al. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Tata McGraw-Hill Pub. Co., 2001.
Attention : ces citations peuvent ne pas être correctes à 100%.