APA (7e ed.) Bronvermelding
Lucas, R. W. (2002). Customer service: Skills and concepts for success (2nd ed.). Glencoe/McGraw-Hill.
Chicago (17e ed.) Bronvermelding
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. New York: Glencoe/McGraw-Hill, 2002.
MLA (9e ed.) Bronvermelding
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. Glencoe/McGraw-Hill, 2002.
Let op: Deze citaties zijn niet altijd 100% accuraat.