Style de citation APA (7e éd.)
Lucas, R. W. (2002). Customer service: Skills and concepts for success (2nd ed.). Glencoe/McGraw-Hill.
Style de citation Chicago (17e éd.)
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. New York: Glencoe/McGraw-Hill, 2002.
Style de citation MLA (9e éd.)
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. Glencoe/McGraw-Hill, 2002.
Attention : ces citations peuvent ne pas être correctes à 100%.