APA(7版)引用形式
Lucas, R. W. (2002). Customer service: Skills and concepts for success (2nd ed.). Glencoe/McGraw-Hill.
Chicagoスタイル(17版)引用形式
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. New York: Glencoe/McGraw-Hill, 2002.
MLA(9版)引用形式
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. Glencoe/McGraw-Hill, 2002.
警告: この引用は必ずしも正確ではありません.