Cita APA (7a ed.)
Lucas, R. W. (2002). Customer service: Skills and concepts for success (2nd ed.). Glencoe/McGraw-Hill.
Cita Chicago Style (17a ed.)
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. New York: Glencoe/McGraw-Hill, 2002.
Cita MLA (9a ed.)
Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. Glencoe/McGraw-Hill, 2002.
Precaución: Estas citas no son 100% exactas.