Market leadership strategies for service companies : creating growth, profits, and customer loyalty /

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Bibliographic Details
Main Author: Terrill, Craig
Other Authors: Middlebrooks, Arthur
Format: Book
Language:English
Published: Lincolnwood, Ill. : NTC Business Books, c2001.
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Online Access:Table of contents
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Description
Physical Description:xvi, 268 p. : ill. ; 24 cm.
Bibliography:Includes bibliographical references (p. 253-254) and index.
ISBN:0844224413