Market leadership strategies for service companies : creating growth, profits, and customer loyalty /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Lincolnwood, Ill. :
NTC Business Books,
c2001.
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| Subjects: | |
| Online Access: | Table of contents Publisher description |
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| Physical Description: | xvi, 268 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 253-254) and index. |
| ISBN: | 0844224413 |