Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
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Chicago Style (17th ed.) Citation
Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J. ; New Delhi: Prentice Hall, 2003.
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MLA citiranje
Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
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