Cita APA (7a ed.)
Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
Cita Chicago Style (17a ed.)
Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J. ; New Delhi: Prentice Hall, 2003.
Cita MLA (9a ed.)
Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
Precaución: Estas citas no son 100% exactas.