Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
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Citación estilo Chicago
Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J. ; New Delhi: Prentice Hall, 2003.
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Cita MLA
Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
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Warning: These citations may not always be 100% accurate.