APA (7th ed.) Zitazioa
Balaji, B. (2002). Services Marketing and Management (2nd rev. ed.). S. Chand.
Chicago Style (17th ed.) Zitazioa
Balaji, B. Services Marketing and Management. 2nd rev. ed. New Delhi: S. Chand, 2002.
MLA (9th ed.) Zitazioa
Balaji, B. Services Marketing and Management. 2nd rev. ed. S. Chand, 2002.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.