Cita APA (7th ed.)
Balaji, B. (2002). Services Marketing and Management (2nd rev. ed.). S. Chand.
Cita Chicago (17th ed.)
Balaji, B. Services Marketing and Management. 2nd rev. ed. New Delhi: S. Chand, 2002.
Cita MLA (9th ed.)
Balaji, B. Services Marketing and Management. 2nd rev. ed. S. Chand, 2002.
Atenció: Aquestes cites poden no estar 100% correctes.