Besterfield, D. H. (2019). Total Quality Management (5th ed.). Prentice Hall.
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Citação norma Chicago
Besterfield, Dale H. Total Quality Management. 5th ed. New Delhi: Prentice Hall, 2019.
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Citação norma MLA
Besterfield, Dale H. Total Quality Management. 5th ed. Prentice Hall, 2019.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.