Cita APA (7th ed.)
Besterfield, D. H. (2019). Total Quality Management (5th ed.). Prentice Hall.
Cita Chicago (17th ed.)
Besterfield, Dale H. Total Quality Management. 5th ed. New Delhi: Prentice Hall, 2019.
Cita MLA (9th ed.)
Besterfield, Dale H. Total Quality Management. 5th ed. Prentice Hall, 2019.
Atenció: Aquestes cites poden no estar 100% correctes.