Cita APA (7a ed.)
Besterfield, D. H. (2019). Total Quality Management (5th ed.). Prentice Hall.
Cita Chicago Style (17a ed.)
Besterfield, Dale H. Total Quality Management. 5th ed. New Delhi: Prentice Hall, 2019.
Cita MLA (9a ed.)
Besterfield, Dale H. Total Quality Management. 5th ed. Prentice Hall, 2019.
Precaución: Estas citas no son 100% exactas.