Lua APA (7ú heag.)
Besterfield, D. H. (2019). Total Quality Management (5th ed.). Prentice Hall.
Lua i Stíl Chicago (17ú heag.)
Besterfield, Dale H. Total Quality Management. 5th ed. New Delhi: Prentice Hall, 2019.
Lua MLA (9ú heag.)
Besterfield, Dale H. Total Quality Management. 5th ed. Prentice Hall, 2019.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.