Services marketing : integrating customer focus across the firm /

Saved in:
Bibliographic Details
Main Author: Zeithaml, Valarie A.
Other Authors: Bitner, Mary Jo
Format: Book
Language:English
Published: New Delhi : Tata McGraw-Hill/Irwin, c2003.
Edition:3rd ed.
Subjects:
Online Access:Publisher description
Table of contents
Tags: Add Tag
No Tags, Be the first to tag this record!