Customer service : skills and concepts for success /
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| Glavni autor: | |
|---|---|
| Format: | Knjiga |
| Jezik: | engleski |
| Izdano: |
New York :
Glencoe/McGraw-Hill,
c2002.
|
| Izdanje: | 2nd ed. |
| Teme: | |
| Online pristup: | Publisher description Table of contents only Contributor biographical information |
| Oznake: |
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Slični predmeti: Customer service :
- Services marketing : integrating customer focus across the firm /
- Services marketing /
- Services marketing management : an international perspective /
- World-class customer satisfaction /
- Predicting market success : new ways to measure customer loyalty and engage consumers with your brand /
- Customer relationship management : emerging concepts, tools, and applications /