Customer service : skills and concepts for success /
保存先:
| 第一著者: | |
|---|---|
| フォーマット: | 図書 |
| 言語: | 英語 |
| 出版事項: |
New York :
Glencoe/McGraw-Hill,
c2002.
|
| 版: | 2nd ed. |
| 主題: | |
| オンライン･アクセス: | Publisher description Table of contents only Contributor biographical information |
| タグ: |
タグなし, このレコードへの初めてのタグを付けませんか!
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MARC
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| 040 | |a DLC |c DLC |d DLC | ||
| 042 | |a pcc | ||
| 082 | 0 | 0 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Lucas, Robert W. | |
| 245 | 1 | 0 | |a Customer service : |b skills and concepts for success / |c [Robert W. Lucas]. |
| 250 | |a 2nd ed. | ||
| 260 | |a New York : |b Glencoe/McGraw-Hill, |c c2002. | ||
| 300 | |a vii, 532 p. : |b ill. ; |c 28 cm. | ||
| 500 | |a 2nd ed. | ||
| 504 | |a Includes bibliographical references (p. 517-519) and index. | ||
| 541 | |e 41938 | ||
| 650 | 0 | |a Customer services. | |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/description/mh031/00059614.html |
| 856 | 4 | 1 | |3 Table of contents only |u http://www.loc.gov/catdir/toc/mh031/00059614.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0643/00059614-b.html |
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