The innovation edge : creating strategic breakthroughs using the voice of the customer /

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Bibliographic Details
Main Author:	Barnard, William
Other Authors:	Wallace, Thomas F.
Format:	Book
Language:	English
Published:	Essex Junction, VT : Omne�o c1994.
Series:	Executive breakthrough series
Subjects:	Customer services > Management. Consumer satisfaction. Organizational effectiveness. Creative ability in business.
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