APA(7版)引用形式
Zeithaml, V. A., & Bitner, M. J. (2003). Services marketing: Integrating customer focus across the firm (3rd ed.). Tata McGraw-Hill/Irwin.
Chicagoスタイル(17版)引用形式
Zeithaml, Valarie A., , Mary Jo Bitner. Services Marketing: Integrating Customer Focus Across the Firm. 3rd ed. New Delhi: Tata McGraw-Hill/Irwin, 2003.
MLA(9版)引用形式
Zeithaml, Valarie A., , Mary Jo Bitner. Services Marketing: Integrating Customer Focus Across the Firm. 3rd ed. Tata McGraw-Hill/Irwin, 2003.
警告: この引用は必ずしも正確ではありません.