Slični predmeti: World-class customer satisfaction /
Tema: Consumer satisfaction
Tema: Customer services
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- Supply chain management : strategy, planning, and operation /
- Services marketing /
- Services marketing management : an international perspective /
- Customer service : skills and concepts for success /
- Services marketing : integrating customer focus across the firm /