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Supply chain management : strategy, planning, and operation / από Chopra, Sunil, 1960-

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Services marketing / από Kurtz, David L.

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Beans : four principles for running a business in good times or bad : a business fable taken from real life / από Yerkes, Leslie A.

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World-class customer satisfaction / από Barsky, Jonathan D.

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Services marketing management : an international perspective / από Kasper, Hans

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Customer service : skills and concepts for success / από Lucas, Robert W.

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The innovation edge : creating strategic breakthroughs using the voice of the customer / από Barnard, William

Services marketing : integrating customer focus across the firm / από Zeithaml, Valarie A.

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