Goetsch, D. L. (2014). Quality Management for Organizational Excellence: Introduction to Total Quality (7th ed.). Pearson Education.
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Citação norma Chicago
Goetsch, David L. Quality Management for Organizational Excellence: Introduction to Total Quality. 7th ed. London: Pearson Education, 2014.
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Citação norma MLA
Goetsch, David L. Quality Management for Organizational Excellence: Introduction to Total Quality. 7th ed. Pearson Education, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.