World-class customer satisfaction /

समान संसाधन

• Customer relationship management : emerging concepts, tools, and applications /
  प्रकाशित: (2001)
• Consumer behavior : concepts and applications /
  द्वारा: Loudon, David L.
  प्रकाशित: (1993)
• Consumer behavior : implications for marketing strategy /
  द्वारा: Hawkins, Del I.
  प्रकाशित: (1995)
• Direct marketing : an integrated approach /
  द्वारा: McDonald, William J., Ph. D.
  प्रकाशित: (1998)
• Marketing management : text and cases /
  द्वारा: Dolan, Robert J.
  प्रकाशित: (2001)