World-class customer satisfaction /
Guardat en:
| Autor principal: | |
|---|---|
| Format: | Llibre |
| Idioma: | anglès |
| Publicat: |
Burr Ridge, Ill. :
Irwin Professional Pub.,
c1995.
|
| Matèries: | |
| Accés en línia: | Contributor biographical information |
| Etiquetes: |
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MARC
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| 010 | |a 94018563 | ||
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| 050 | 0 | 0 | |a HF5415.5 |b .B37 1995 |
| 082 | 0 | 0 | |a 658.8/12 |2 20 |
| 100 | 1 | |a Barsky, Jonathan D. |9 420 | |
| 245 | 1 | 0 | |a World-class customer satisfaction / |c Jonathan D. Barsky. |
| 260 | |a Burr Ridge, Ill. : |b Irwin Professional Pub., |c c1995. | ||
| 300 | |a xviii, 229 p. : |b ill. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 541 | |e 22533 | ||
| 650 | 0 | |a Consumer satisfaction |x Case studies. |9 421 | |
| 650 | 0 | |a Customer services |x Case studies. |9 422 | |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy1012/94018563-b.html |
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