-
Services marketing : integrating customer focus across the firm /
-
Services marketing /
-
Services marketing management : an international perspective /
-
World-class customer satisfaction /
-
Predicting market success : new ways to measure customer loyalty and engage consumers with your brand /
-
Customer relationship management : emerging concepts, tools, and applications /
-
The innovation edge : creating strategic breakthroughs using the voice of the customer /
-
The essence of services marketing /
-
Market leadership strategies for service companies : creating growth, profits, and customer loyalty /
-
Services Marketing and Management /
-
Fundamentals of selling : customers for life /
-
15 secrets every network marketer must know : essential elements and skills required to achieve 6- & 7-figure success in network marketing /
-
E-commerce and v-business : business models for global success /
-
Marketing : Concepts and Cases /
-
Wide angel vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees /
-
Consumer behavior : concepts and applications /
-
The 7-step success system to building a $1,000,000 network marketing dynasty : how to achieve financial independence through network marketing /
-
Motivational marketing : how to effectively motivate your prospects to buy now, buy more, and tell their friends too! /
-
Marketing Management /
-
Strategic marketing management cases /
-
Marketing research: text and cases /
-
Retail management /
-
Strategic marketing /
-
Strategic marketing /