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  1. 1
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    Supply chain management : strategy, planning, and operation / by Chopra, Sunil, 1960-

    Published c2007.
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  2. 2
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    Services marketing / by Kurtz, David L.

    Published c1998.
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  3. 3
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    Beans : four principles for running a business in good times or bad : a business fable taken from real life / by Yerkes, Leslie A.

    Published c2003.
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  4. 4
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    World-class customer satisfaction / by Barsky, Jonathan D.

    Published c1995.
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  5. 5
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    Services marketing management : an international perspective / by Kasper, Hans

    Published c1999.
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  6. 6
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    Customer service : skills and concepts for success / by Lucas, Robert W.

    Published c2002.
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  7. 7
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    The innovation edge : creating strategic breakthroughs using the voice of the customer / by Barnard, William

    Published c1994.
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  8. 8
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    Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A.

    Published c2003.
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