Summers, D. C. S. (2005). Quality management: Creating and sustaining organizational effectiveness. Pearson Prentice Hall.
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Citação norma Chicago
Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Upper Saddle River, N.J. ; New Delhi: Pearson Prentice Hall, 2005.
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Citação norma MLA
Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Pearson Prentice Hall, 2005.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.