Cita APA (7th ed.)
Summers, D. C. S. (2005). Quality management: Creating and sustaining organizational effectiveness. Pearson Prentice Hall.
Cita Chicago (17th ed.)
Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Upper Saddle River, N.J. ; New Delhi: Pearson Prentice Hall, 2005.
Cita MLA (9th ed.)
Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Pearson Prentice Hall, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.