Wide angel vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees /

Benzer Materyaller

• World-class customer satisfaction /
  Yazar:: Barsky, Jonathan D.
  Baskı/Yayın Bilgisi: (1995)
• The innovation edge : creating strategic breakthroughs using the voice of the customer /
  Yazar:: Barnard, William
  Baskı/Yayın Bilgisi: (1994)
• Smart is not enough! : the South Pole theory and other powerful talent management secrets /
  Yazar:: Guarino, Alan C.
  Baskı/Yayın Bilgisi: (2007)
• Recognizing and rewarding employees /
  Yazar:: Bowen, R. Brayton
  Baskı/Yayın Bilgisi: (2000)
• Services marketing : integrating customer focus across the firm /
  Yazar:: Zeithaml, Valarie A.
  Baskı/Yayın Bilgisi: (2003)