Wide angel vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees /

Lignende værker

• World-class customer satisfaction /
  af: Barsky, Jonathan D.
  Udgivet: (1995)
• The innovation edge : creating strategic breakthroughs using the voice of the customer /
  af: Barnard, William
  Udgivet: (1994)
• Smart is not enough! : the South Pole theory and other powerful talent management secrets /
  af: Guarino, Alan C.
  Udgivet: (2007)
• Recognizing and rewarding employees /
  af: Bowen, R. Brayton
  Udgivet: (2000)
• Services marketing : integrating customer focus across the firm /
  af: Zeithaml, Valarie A.
  Udgivet: (2003)