Customer relationship management : emerging concepts, tools, and applications /
Papers presented at an international conference.
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| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New Delhi :
Tata McGraw-Hill Pub. Co.,
c2001. [reprinted]
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| Subjects: | |
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| Summary: | Papers presented at an international conference. |
|---|---|
| Physical Description: | xv, 544 p. : ill. ; 25 cm. |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 0070435049 |