Cohen, L. (1995). Quality function deployment: How to make QFD work for you. Addison-Wesley.
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Citação norma Chicago
Cohen, Lou. Quality Function Deployment: How to Make QFD Work for You. Reading, Mass. : New York.: Addison-Wesley, 1995.
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Citação norma MLA
Cohen, Lou. Quality Function Deployment: How to Make QFD Work for You. Addison-Wesley, 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.